Spencer’s Outdoor Living

From booking to installation

A clear process.
A connected experience.

For homes across England, Wales and Scotland, we keep every stage straightforward, with written confirmation and a dedicated WhatsApp group so you always know what happens next. See our recent pergola installations across England, Wales and Scotland.

Your project WhatsApp group

Once your project is booked, we create a dedicated group connecting you with Spencer’s. It becomes the central place for questions, photographs, dimensions, access details, installation updates and aftercare communication.

Book a free video survey
01

Browse the brochure

Download the fixed 2026 brochure and use its contents index to explore collections, product details and prices.

02

Your proposal

Tell us the preferred size, finish and accessories. We review the information and prepare a clear proposal for the agreed product and installation scope.

03

Booking your project

Once you accept the quotation, the agreed reservation or deposit secures the order. We confirm the next actions and anticipated installation timing in writing.

04

Your WhatsApp group

We set up a dedicated WhatsApp group for your project. It keeps you, the office and installation team connected, with specifications, access information, photographs and updates kept together.

05

Preparing the area

The installation area must be clear, accessible, level and structurally suitable. We provide dimensions where needed so patios, decking or foundations can be prepared with the correct support positions.

06

Pre-installation confirmation

Before arrival we confirm the date, payment position, access and selected specification. Installation dates remain subject to weather, transport and circumstances outside our reasonable control.

07

Professional installation

Our own installation team builds and fixes the pergola, fits the agreed accessories and checks operation. Standard installations are completed as efficiently as the site and specification allow.

08

Handover & aftercare

We explain operation and care, confirm the applicable warranty and keep the WhatsApp group available for installation queries or snagging that needs to be reported in writing.

Important preparation

The customer remains responsible for providing accurate measurements and site information and for ensuring any existing base, patio, decking or foundation is suitable unless its construction is expressly included in our quotation. Full details appear in our Terms & Conditions.

Read the Terms & Conditions

Start with the brochure

Browse the collections.
Then talk to our team.

Download the brochure

Areas we cover

Pergolas and verandas supplied and installed by our own team across England, Wales and Scotland, from our base in Wolverhampton. Landscaping projects across the Wolverhampton, Birmingham, Walsall and Telford area.

Latest projects & news on our blog

Showroom · by appointment

Unit 13, Museum, The Bradshaws, Wolverhampton WV8 2HU